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  • You can ignore this review if you don't intend to get waffles or hot chocolate and a little sloppiness is ok. It's a nice looking place. You order at the counter. Get your own water if you want any. We ordered two hot chocolates, a burrito and waffles. When she brought the food out, we reminded her we had ordered hot chocolates. Off she went to get our hot chocolates. So, we'll eat while we wait for the drinks that usually come first. My waffles were room temperature, if that. I asked for some butter on the side. Put some on a waffle and none of it melted. My sausage, however was hot. It was delicious. But, back to the waffles. I had a few bites. I hate to complain at restaurants and usually just put up with little things - but these were too cold. So I took the plate over and explained the problem. They said they'd fix another. While I waited, they brought out the "hot chocolate." Turns out they don't have hot chocolate, they have steamers. Only these didn't have enough chocolate to cover the taste of the milk. We tried stirring them, but no chocolate had settled at the bottom. So that was a waste of money. My new waffles arrived. Same temperature as the first plate. By then, I was hungry enough to just put up with it. So I ate half of them, despite the problem. The barista delivered food to another table, so I asked him to come over. I said I wasn't going to ask for another order or a refund, but I was curious how they could make two plates of waffles and neither were warm, let alone hot. He said they don't make their own waffles. They go from the freezer to a refrigerator, to a convection oven. We suggested they check the length of time or the temperature of the oven. He thanked us for the feedback, but made no effort to offer a refund or other compensation. The other thing to keep in mind if you use a credit card is it asks you how much of a tip you want to leave. I left twenty percent. I suggest you tap the no tip option and bring your tip in cash so you can decide the value of your meal and service AFTER your meal, not before.
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