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| - Quick word of advice... Do not go here!
We walk into the restaurant with no greeting so we seat ourselves. We waited ten minutes before someone noticed us... should've taken this as a warning.
We kept it simple with salad, cheese bread and calzones, good to go... Not quite too difficult. Fifteen minutes later and we still haven't received our salad. The server, Whitney, walks by, stops, looks at my boyfriend with a confused look on her face, then looks down at her order tab then scurries off. About five minutes later she comes back to let us know that the computer "ate" our order and she needs to retake it. And this should've been our second clue.
Yet another fifteen minutes later we FINALLY received our salad. Fifteen minutes for a caesar salad? It's not that complicated. The cheese bread comes out a few minutes later. By this point we had already been there an hour and we still hadn't gotten our main course. The families who arrived when we put in our order for a second time had already eaten and paid their check. Finally the damn calzones arrive. For this long wait I expected them to be amazing. Wrong! Worst calzone I have ever had. The outside was burnt. This inside was barely warm. I had about five bites just because we waited so damn long for this calzone and I was starving! The last bite I could hardly keep down.
So the server comes back with the bill. She didn't take off a penny! No free dessert, NOTHING! I admit we should've said something about getting at least the $4.00 side salad off but I was afraid of what I might say to this girl. I just wanted to get the hell out of there because we were now running late for the rest of the evening's plans. I honestly have never not tipped a server in my life but I happily did so that evening. Absolutely nothing!
Still hungry on our way home, we stopped at Jack in the Box. This fast food joint operated and tasted like a five star restaurant compared to this place, Rotolo's.
I have never experienced a meal like this. I have had good service paired with alright food, bad service with amazing food but never HORRIBLE service with HORRIBLE food. Take my advice, please, do not go here. You will be incredibly disappointed.
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