| rev:text
| - Where do I start...we got there and the place looked like a little mom and pop. Not much thought or decorating gone into it. That was the best part of the visit! We ordered, myself, my wife and my nephew. Their credit card machine was broken so I had to go next door to get cash from the atm. So after we ordered we waited and waited. There was one other table in the restaurant of 5 or 6 people. I could tell they were annoyed because their food came out in stages plus they had an internet coupon and I heard the owner say we charge gratuity on that coupon! So it really got them no savings. Back to us, we waited more than 30 minutes! Now for the three of us, our bill was 33.00. Rule of thumb:if you wait longer than the amount of your bill something is wrong. I finally went to the counter and said I will pay for the drinks, but I want my money back, we are going somewhere else. The OWNER tells me your food is ready and brought out one plate. I said I dont want it I just want my money back. He says well I already have cooked the food you cant have your money back, just take the food with you. By this time the rest on the food had come up and it looked dried out! He said we are not fast food, this is not cheap food and it takes time to make. I said I can appreciate that, but these sandwiches and fries dont take 30 minutes to make. Mind you I am a chef and I have managed and ran restaurants for 20 years.
I looked at the sandwiches and told him about my experience and told him that I can take one look at the mushrooms and tell they are canned! I pay 8 bucks for a sandwich with canned mushrooms I better get it quicker than 30 minutes...and I paid .50 extra for the mushrooms. The owner then tells me, I will give you $25 back. I said are you serious, im a customer who is leaving your restaurant unsatisfied and you are gonna charge me 8 bucks for drinks?!? I said I have never treated a customer that way in 20 years. He said this isn't McDonald's and I said it is not full service either. He said well I have to cover the costs of the food because it is cooked. I said you eat it then I dont want it. Then he said, do you want me to call the police, I said call them, I am sure they will see my side of things. I was seeing red and was about to lose it! When I called his bluff, he pulled another five out of the register and slammed it on the counter. I grabbed it and walked out swearing!
I will never, ever go there again and I will tell everyone that ever says they are going there of my experience. Rocco, learn to treat your customers correctly and figure out your system because obviously you do not have one. You dont have 30 minute food. You dont have a 10 minute menu. If you dont, you will be out of business. Maybe instead of taking all of the money out of the register, you should: stop the guy from smoking his e cigarette in the back food prep area, tell the kids you have delivering food to take his gloves off when he comes out of the kitchen and also train him. Dont just tell him what to do. Besides he should not be wiping sweat off of his forehead with his gloves on either. No stars!!!!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)