Wow. No sauna. No hot tub. No snacks except oranges and apples. Uncomfortable seats and chaises in lounge area. No wonder this place is empty. Lady upfront seemed surprised i showed up 40 minutes prior to massage. Probably because who the heck would want to spend any time here. She was not polite at all. Seemed almost trying to get me to leave. Repeated at least 4 times "are you sure you don't want to just come back later right before your massage?" Wth I thought this was a spa?? Aren't you supposed to relax and enjoy facilities before massage? But then again, they basically have no facilities. Still I didn't appreciate her attitude. I wish I had known all this before I booked my last day in vegas here. Forbes 5 star? Really? Go to the spa at the Encore or Ceasars palace. THOSE are 5 star spas. Update; spa manager gave me access to pool area as courtesy. Also the massage therapist was an extremely nice and helpful lady.