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  • Normally I would consider myself a very patient person with poor customer service, especially after working in the restaurant/hospitality industries previously, but Fitness Connection has been just plain awful. I initially planned to check out Fitness Connection because they offered a free 5 day trial and were located in Uptown near to my office I'm working at this summer. Turns out that to not be charged a much larger sign up fee you have to sign up and put a down payment that you can cancel within 5 days to avoid charges. Ok, no big deal. I went to the gym twice: facilities were okay but somewhat crowded, and the gym was less convenient to the office than I expected, so I decided I didn't want to spend $20-30 per month over the summer when I have other options. I came in on the third day and cancelled my membership, received a confirmation email cancellation, and was told I would be refunded my $60 down payment and first month payment. After 2 weeks I received no refund so I called Fitness Connection and was told I would have to talk to the third party organization that handles their transactions. After 2 weeks and multiple calls with the third party, it turns out that Fitness Connection directly billed me because it was my down payment, so I would have to seek a refund directly from them. So, I called Fitness Connection, explained my situation to the manager at the time and was told he would call corporate and email/call me back with the next steps. After a week..no new information so I gave them another call and was told the same thing and that I "should" receive a refund in 3-5 days. So all in all, I signed up for a "free 5 day trial", have had to make at least 10 calls to Fitness Connection and their finance partner, and have still not received my $60 refund for using their facilities twice. Also during the two times I worked out at the gym, I have never been more pressured to sign up for personal training, buy all their supplements, and get everything Fitness Connection that I could. As a few others have said, the clientele were mainly guys looking to get big upper bodies and not worry about legs, definitely not a place I'd want to go if you're looking to train for compound lifts without the classic bro trying to steal your bench as you grab water.
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