It would be a 5 star review if not for the feeling of a used car dealership.
Let me explain...the girl doing our photos would totally get 5 out of 5 stars.
The woman who helped us the next day with our prints and sale would get 2 out of 5 stars.
The whole experience gets a 3.
Cashman Photo Enterprises provided the photography at The Chapel at Planet Hollywood. We got married there about a month ago and we were told that the package that we bought included a certain amount of prints and that we were able to purchase more if we wanted.
I do not remember what her name was but our photographer was AMAZING! Being a photographer myself I was very impressed with how she did her job. All this including the fact she had to do her job in a hurried manner. We were getting married on the weekend of 10-10-10 so there was one wedding after another. She did a great job of capturing both regular and candid moments during and after the ceremony. (There are some of her pictures here in my Yelp profile.) We made an appointment for the next day to come see our pictures and pick out the ones we wanted.
Here is where it got hard. We entered the room to see the pictures. They had printed out all 150+ of the pictures that the girl had taken. What makes it so hard is that she did such a good job on the pictures. If she had done an ok or so-so job I would have taken my 10 prints and gotten other copies from other guest cameras that were in attendance. After going through the pictures and noticing what an amazing job she did on the pictures we knew we wanted more.
The woman showing us the pictures presented us with many different packages...anywhere from 700 bucks to 1400. Some of them included a cd with the original images and rights to those images. We talked to her about getting just the CD alone and for some reason the CD by itself was $1000 but if we got a package we could get the CD for like 900 with some other stuff thrown in. Afterward I really felt like I had just bought a used car...along with the extended warranty...lol.
I have a degree in photography so I have no problem paying good money for our pictures...I understand that you are paying for more than just the images you are paying for education, setup, overhead...all that fun stuff. Just for some odd reason she made it seem like if we did not make a decision then and decide right there to drop 1000 bucks we would not be able to get it later. She "worked with us" and said that she might be able to wait till the next day but we just ended up getting the pictures that day. (The CD and all)
To top it all off they misspelled my last name on the CD and all the presentation stuff they put out. They should have given me a discount just for that.
All in all we spent more on the pictures than we did on the ceremony. The pictures look amazing and are totally priceless I just wish they had a better customer based environment. Next time I would rather pay one of my professional photographer friends that much money and get a little more out of the whole experience.
:0)