We have moved with u-haul multiple times before and have used this location once before with no problems.
We setup for their largest truck to be picked up on a Saturday morning in April. There was no problem with pickup, but the guy at the customer service desk was extremely hard to understand, soft spoken and talked too fast.
Here is where they lose 4 stars: our truck had no working brake lights. We check things like damage to the truck beforehand, but not mechanics, which should be checked by u-haul. Not only did they put us in danger, but those that drove behind us!! We did not notice until we had made it to unload at our new house.
Luckily we don't have to move again, but let this be a note to check everything!