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| - I would give this location a ZERO if I could. There are repeated, repeated, repeated problems here. Avoid this location at all costs. "Abandon all hope (of decent food), ye who enter here".
I live about a mile from this location and have had more bad experiences than good ones. They usually omit items from my order, or just give me the wrong things. Sometimes the food is just old.
Yesterday morning's issues take the cake. Going through the drive through (they always F-you in the drive through! - Joe Peschi, Lethal Weapon 2), I ordered:
A. Big breakfast with hotcakes
B. Hot cakes and sausage
C. A bacon, egg, and cheese biscuit
D. One hash brown
Well, they charged me the correct amount, and that's the last thing these incompetent people did correctly. The kid in the window handed me a bag, which only contained the hotcakes and sausage and the one hash brown. When I told him he was missing half of my order, he seemed overwhelmingly confused. I could then see three people inside, huddling, trying to figure it out. About three minutes later, he handed me a second bag, with the Big Breakfast, but still missing the hashbrown (the one that is supposed to be in the BB). More confusion, and two minutes later, he handed me a third bag with the missing hashbrown.
So, 5 minutes later, I arrived home, only to discover that instead of a bacon, egg, and cheese biscuit, they gave me a sausage biscuit. That was enough to get me to call the restaurant and give the assistant manager - Donald - a piece of my mind. I demanded he send someone to my house with the correct item immediately. Of course, I know that for various reasons, that's impossible, but I simply wanted to see how he'd handle the demand. Poorly, as I expected. Of course, he wanted me to let the food that I did have get cold while I spend 20 more minutes driving back to get the correct item. My sausage was overcooked, hard, and seemed like it was left over from yesterday.
I demanded to talk to the manager, who wasn't there. He gave me a phone number for a "Deb", who is some type of area supervisor, but the person I really want to speak with is the franchise owner, who has a really big problem with this location, and I wonder if he/she/they know it. I get better service from the inner-city McDonald's in Chicago and Milwaukee that I go to. These people in Mount Horeb are complete idiots. Maybe they don't train, or maybe they can't get decent people, but they lost this customer for life. I will go to Culver's (across the street) instead.
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