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  • Very disappointed with my experience here. It was my first time at firehouse subs- I finally decided to try it after my boyfriend continuously raved about it for weeks. This was a new location for him. As we were walking in, he commented on how happy and loud they always greet their customers when they walk in. However, as we walked in, I made eye contact with one woman (who I later presumed to be some sort of manager). She then looked back down and we were given no greeting whatsoever. I was flustered that the menu posted on the wall did not match that of online. I began to order with a young man, and requested to create my own veggie sub. He asked if I wanted "their" veggie sub, which was not posted on the menu. I commented that I'd prefer to just create my own. He became annoyed and commented that he was "just going to ring it in as 'their' veggie sub or else he'd have to push a lot of buttons".... ok. I proceeded to order anyway. We paid in cash and the cashier's register was short $1 bills. He leaned over at the (presumed) manager and asked for some $1's. She acted annoyed and rolled her eyes, but proceeded to help him, again without acknowledging the customer. Long story short, my order was not made correctly. Service was disappointing, especially out of someone who is a (again, presumed) manager of some sort....she shouldn't be working in customer service. One plus: There was one blonde woman working there that night who was very friendly and helpful, she stopped what she was doing and helped someone in my group get water when we tried one of their hot sauces that was too hot! :)
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