I KNOW EVERYONE ALREADY KNOWS COX SUCKS. I had a technician scheduled today to come to my house and he called me over and hour and a half early, and now I have to "reschedule." Rather than wait for another failed technician visit l, thought I could pop into the store and replace my box (it was their fault it's defective, not mine) and it is going to take over 30 mins to exchange a stupid cable box!?? ABSOLUTE WORST CABLE AND CUSTOMER SERVICE EVER. If you have already signed your life over to them avoid and get DIRECT TV!! Paying over 100.00 a month to be treated like this!? RUN AWAY!