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| - Was in the area of 99th Ave and McDowell and decided to go to Smash Burger. I ordered a small classic smash burger add mayo easy onion, a smash burger with no onion, and a single order of fries. It took them 3 tries to get the sandwiches correct, the result being that I had to put the onion on the burger myself. The french fries were cold, and the the meal was not something I enjoyed. As I worked my way through the burger, the patty was smashed thin which made it easy to be overcooked, and it was, and dried out.
I frequent the Smash Burger at I-17 and Happy Valley. Their Burgers are why I even like Smash Burger to begin with. I love the burgers there. I've always gotten nice juicy burgers that make me want to eat the whole thing. I asked why the difference, and they said they must have different equipment.
As I sat here writing this review, I grew more and more suspicious. It's BOGO, and the total is feeling like it was too high. I get a copy of the receipt and sure enough, the BOGO isn't on there. A certified trainer went and asked the person who took our order about it, and came back to us and said she didn't hear us. I feel compelled to call this what it was... a lie! When we placed the order, I told her I had the BOGO offer to which she replied, she knew the code so not to worry. Why can't they just admit the mistake and apologize for it. Would have made the experience a little more forgiving. As it stands, it's a horrible place to eat, the staff can't be trusted, they'll probably make your food wrong, and no matter the offer, GET A RECEIPT! Verify that you were charged correctly. More and more places are making the issuing of a receipt optional, and they default to no receipt. It's turning out to be a practice best reserved to places you frequently visit, and trust. All others give me proof.
Not a place it would recommend to friends or strangers. Now the one off I-17 and Happy Valley, they're awesome. Never a problem in about 13-15 orders. Every one was just as good as the first.
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