I have loved Zoes after working just above the Scottsdale Fashion Square location, but I've noticed a significant dip in customer service and quality of food. Today's visit to the Chandler location was the last straw.
I came in early - right when they opened, and ordered a Power Grain bowl. I have recently started cutting back on meat and this looked like a great option that would fill me up. The meal took them 20 minutes and what I received was nothing like the picture - essentially a bowl of rice with tzatziki sauce next to it. I went up to ask if it was missing anything - the bowl was incredibly bland looking, and had no veggies. It didn't have the veggie relish, or the sauce that came with the bowl.
The girl seemed annoyed that I asked, and when I read off the menu she said they were out of the other items missing on the bowl. That would have been fine if I had known BEFORE ordering so I could've ordered something else. I wouldn't have minded a mistake even, but she was incredibly unapologetic and insincere. $11 for a bowl of just rice is pretty ridiculous.
I won't be visiting this or any other location after the slew of issues I have experienced while in these restaurants. The customer service has gone downhill and the people that have been hired the last few years don't have any care or regard for their customers. Time to find a new lunch spot!