The low rating is due to the estimated markup this business charges customers for some leaves.
We got a two for one coupon and tried it this week. The establishment is clean, hip, and the customer service was quick and efficient. However the end result is a bowl of greens with a small amount of other added veg for $11. I would guess the markup is 5x to 6x of what I could make at the supermarket with added veg. So bottom line, $11 for a bowl of leaves. The menu is tough too, as it's hard to distinguish from one item to another, basically little differentiation. The dressings had a strange gooey texture, which makes me think they are not healthy - real dressing doesn't look like that. I would pay max $6 for the convenience of a salad to go, definitely not more than $10. Approaching $12+....nope.