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| - First, let me break down the 3 star rating: If it were not for the prompt correction and customer service, my experience would have warranted 1 star and Lin's would have landed on my restaurant black list (dun dun dun)
It all started out so well. My date and I were craving sushi and it was Labor day. We used our trusty Yelp app to filter sushi restaurants in the 'Burgh but we struck out with the first four restaurants that we called. To our delight, Lin's was open & they had a salmon and tuna sushi special. Score!
We settled on a to-go order of spicy shrimp and vegetable vermicelli noodles, a spicy salmon roll and a tuna lover's roll. We picked the spicy salmon roll because even though the ingredients were not listed, we've had many spicy salmon rolls from other restaurants and the recipe has never been anything but rice, seaweed wrap, salmon & spicy sauce. The ingredients listed for the tuna roll did not include tempura and that is the reason we chose that roll. My date and I both avoid gluten so tempura is a big no no.
Once we picked up the food & settled back in my apartment with our gluten free soy sauce, we were excited to dive into the rolls. That excitement was gone in a hot second when we realized that the spicy salmon roll used tempura as a filler! Instead of using more fish, the sushi chef rolled the salmon in tempura and loaded it into the roll. We opened our Tuna lover's roll and found the same issue!! Let me remind you that tempura was NOT listed in the ingredients for the Tuna lover's roll. At this point, we were unable to eat both of our rolls so my date called Lin's. He explained our situation and they told us that while we should have asked for the specific ingredients of the spicy salmon roll, we were correct about the tuna lover's roll. They offered to re-make our rolls and we could come back down to pick them up. My date had to be at the airport that evening so we were crunched for time. Lin's didn't hesitate, quickly took down my address and about 30 min later, their delivery driver arrived with two fresh, tempura free rolls. He apologized & explained that they hired a new sushi chef and that he tends to make rolls his way rather than following the menu and they are actively trying to fix the issue.
While I believe the driver, I am very disappointed that their sushi chef's method of making rolls is to use tempura as a filler. It's ultimately a cost saver for the restaurant and cut in quality for the consumer. Lin's sushi rolls are not any cheaper than average so the quality shouldn't be either. Due to Lin's customer service & correction, I will not write them off. In fact, I will make sure to ask about their tempura filler the next time I order sushi to see if the problem is corrected...and that's my advice to all of you!
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