I am a customer who relies on purchasing online, as I am on Permanent Disability. I have just wasted half a day after receiving items in an envelope yesterday, not folded but shoved inside the package without folding them. I tried to call yesterday but the message said they were too busy. I then emailed them and got a call this morning saying they would replace my items. After 3 emails and two more phone calls, they had the nerve to insult me by refunding me only 10% of my purchase. Is this how you deal with your customers???? It's disgraceful and an insult to me as a customer.!!