| rev:text
| - Had an interesting experience here. Thought I would cash in on an end-of-year offer Jeep made, by which I trade in my aging 2003 Jeep Liberty (which needed warranty work) and get $1000 off a new vehicle. Came in for a test drive, fell in love with the colour of the Jeep Wrangler they showed me (Tank Green - every year Jeep introduces limited availability colours, and this year was Tank), but didn't like the fact the salesman wouldn't give me a total price, so I left. I tried another Jeep dealer in town who promised me a factory made car, to order. Signed the paper with them, got a free blender in a promotional deal, and left. I asked their salesman why it said "black" on the sheet I signed when I said I wanted green. He said "don't worry, we'll have a chance to go over everything." Unfortunately, I believed him, as I never heard back from the salesman. Had to call back several times, beg for a piece of paper showing what I had agreed to, and even threatened to call the police. Found out the hard way they had ordered a vehicle from the factory, but without even confirming the options or asking me what options I wanted. Total hard sell. So I told them I'm not ordering from them and asked for my deposit back. They refused, but when I complained to AMVIC, I had it two days later.
So I went back cap in hand to Eastside. But after I checked with a third dealership to ask what was going on, and they told me you can't get factory builds in Canada because Jeep can sell so many in California. Totally confused by now, I went back to Eastside, told them I liked the one I test drove, and to give me a good price. They did.
Look, anyone buying a car has to know that it's a very specific game you play. They play their part, and you have to be smart enough to play yours. Don't sign anything until it's exactly what you want. And realize they never start with the *actual* price. They spend their lives learning to haggle and wheel and deal. Sad fact for the consumer is, they have to play the game. No point complaining about it on Yelp after the fact.
For what it is worth, Eastside treated me okay. Salesman was friendly, definitely eager to make a sale, but my part of the interaction was to stand up for myself. We came to an agreement I was happy with. And, I really like my Jeep - drove my dad's '49 CJ2A growing up and always wanted a Wrangler. Glad Eastside helped me get it.
The salesman and the business guy explained everything every step of the way. During the initial discussions, the salesman wrote everything down, and I initialed to show that I understood where we were with the conditional sale. He was aghast that the salesman from the other jeep dealership never did any of that for me. I felt comfortable asking questions, and everything got answered for me in detail. I felt like they were interested in my satisfaction and not just closing the deal. Salesman was eager, but sincere. Definitely not my experience at the other Jeep dealer I talked to.
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