Mostly helpful and courteous staff... until today, but that's not my rational for the point deduction. I stop by almost everyday to get a Diet Coke and a large cup of ice- great nugget ice. I am always charged 27 cents for the cup of ice... okay. I believe since the drinks are in bottles that a cup with ice should be included, especially since their soft drinks are quite high at almost $3 each for 16.9 oz. Today I ordered 3 drinks with a cup of ice for each- only the drinks were very warm ("We just put them out") and I was still charged for each the cups with ice... even when I pointed out how warm the bottles are...not cool. C'mon TSC, you can do better than that!