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| - The best service I remember getting from a hotel chain in a while. They made our family feel like we were staying with neighbors or close friends instead of in a random sector of Clark County Nevada.
Accessibility:
We checked in at about 6pm after having a buffet lunner at the Rio. It's quite a drive from the Las Vegas strip, and I think considered a different city altogether. (Summerlin, NV?) The check in email will suggest you take 215 to Sahara, and then drive north to around Fort Apache street (if I remember correctly).
Would not recommend if you're out of town and flying in, as it was a 15 min drive even at 11pm at night.
Service:
Everyone is so friendly! I consider myself easy going on the level of service I require- Chinese restaurants with rude as hell waiters? No problem if the food is still good! But when the service is good, it definitely enhances everything.
The 6pm front desk clerk (I'm so bad at names, doh) made personable small talk as my dad checked in- how's the drive, what are you in town for, etc. I found it cute how she reminded us twice that they bake fresh cookies nightly at 7pm! About half an hour after check in I ventured out to request extra blankets and toiletries and she laughed and said she'd "give me the better stuff" LOL. She handed me a giant stack of Loreal volumizing shamppo/conditioner in lieu of the hotel standard stuff .Well, she definitely had the goods, and it was definitely good shampoo hahaha.
At breakfast the next morning the employee who managed the area was also sweet. She kept the coffee and eggs refilled and also took plates away immediately as people finished.
The same goes for express checkout. I'm not sure if this is an executive suite only option though, because we were able to choose it but had a suite. This place apparently lets you simply call the front desk with your room number and tell them that you'll be checking out, and just pack up and leave. I dialed for the front desk when we left and a bright young lady immediately quipped "did you enjoy your stay? Please come back and see us soon! :D :D" This may be standard for many other hotels but from my limited travel experience she sounded very genuine and made me feel very welcome.
Room Amenities:
As I noted above, our family rented a suite. We were on the first floor in a corner. The suite had a king bed and a sleeper sofa, both of which were rather comfy. It also had an HD tv, which made for a good hour of HD Dodgers game viewing.
A minor to moderate quibble is that the AC and in room fridge sounded like absolute tractor trailers at night, going off at intervals. But eh, hotel appliances, what can you do? No complaints otherwise.
Not sure what I'd be back /for/, but if I do ever need a room in the area again I'd go here. :D
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