Just dont know where to start. Upon arrival, I was lugging three huge suitcases up three steps where I encountered a door. As I struggled to open it and enter with my stuff, I watched three employees standing there watching my struggle. Nobody made a move. Bad manners. Not one of them was doing a thing but they just stood there watching me struggle. Entering the office, there was another guy sitting at a desk. As I struggled back out the same door and down the steps again...nobody moved. That was my first impression. Needless to say...not impressed. The car seems fine so that is a plus. But basic customer service would go a looooooooong way to making this place better.