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| - This is a review about Nirvana's catering services. I hired Nirvana to cater my wedding reception as well as a pre-party (sangeet) two days before. The wedding was this past July, but it's taken me this long to write a review because I was so upset with my experience and wanted to put it out of my mind. However, I thought it was important for me to do it so other people don't find themselves in a similar predicament.
I found Nirvana's service to be 1) unprofessional, and 2) utterly dishonest. Here's why:
a) The manager I dealt with, Chandan Gulati, refused to sign a formal contract. I overlooked this as the food was good and the price was right plus I essentially had a contract in the form of a very detailed menu containing dates, times, prices and included services. However, of all my vendors, he was the only one to refuse this basic item.
b) On the day of the sangeet, they arrived two hours later than the time agreed upon. At the time when they should already have arrived at the venue, I got a call from Chandan in a panic complaining that I hadn't provided him with the venue address. This was not the case. We had spoken by phone the week prior and I had also sent him an email. When he checked his email he was able to confirm this was the case. At no point in the evening did they ever apologize for their tardiness.
c) The lack of professionalism continued through out the night. Only one of caterers was dressed appropriately in black pants and a shirt, the other was in a t-shirt and jeans;
d) It was a hot night and one of our desserts was kulfi (a frozen dessert). Instead of bringing it out in waves as the tray emptied they put it all out at once. In about 10 minutes the dish was melted soup;
e) We were a server short during that night, and we asked if they might help out with collecting some of the dishes. Of course we would have compensated them for their help, but they refused saying that was not their job. Certainly, if they had, it might have gone a long way in making up for their tardiness. After the event, they had the nerve to tell Chandan that they had helped to clear and wash dishes and that they should be payed for this service.
f) However, the icing on the cake was the reception itself. I had designated someone to pay the caterer at the end of the dinner. She later came to me a bit confused. The caterer had told me that he would not supply additional staff to clear the dishes from the tables. Thus I had had to hire additional servers separately. On the night of the reception, knowing that he was dealing with someone not as familiar with the situation as myself, he told her that he had brought the servers, and that their money should go to him. He also claimed additional fees for the "dishwashing" that his staff had done at the sangeet. In total, he walked away with quite a bit more than we had agreed upon. I called him right away, and immediately he apologized and agreed to return the money. This to me, sent a clear signal that he knew he wasn't entitled to the money, and that this had not simply been a misunderstanding.
I was livid. I couldn't believe he was so blatantly trying to take advantage of me on my wedding day! There I was, at 11pm, in my wedding finery, standing outside the venue yelling into my cell phone at this liar trying to take advantage of the fact that I was busy, and hoping that I wouldn't notice his actions. I have to say, all my vendors did their best to make my wedding go as smoothly as possible and Nirvana did the exact opposite. It really left me with negative feelings and a terrible smudge on what should have been a wonderful night.
I would not trust this business to take care of any of your special events. I wouldn't be surprised if this manager, Chandan, has done this to other families in the past. I really think the owner should be looking into his actions. He has given the whole business a reputation for dishonesty and lack of professionalism. Certainly everyone at my wedding has been made aware of it and will not be using them in the future.
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