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  • Burger-tory or Burger Hell? My date suggested that we check the Grind out last night, especially as it was National Cheeseburger Day and they had a $6 special on cheeseburgers (clearly posted on their website to promote the day). We were seated right away but it was a long wait before someone came to take our drink order. Finally, the drinks came and we placed our food orders. My date asked about the cheeseburger special and ordered one, and I ordered the turkey burger. I asked if I could build my own turkey burger and was informed that it would be absolutely no problem. After another long wait, my turkey burger came and it was totally wrong, so I sent it back. When they brought my turkey burger back, my date asked for another beer and some mayo. He was told that they didn't have any mayo. First, how can you be a burger place without any mayo, and second, my original (bad order) turkey burger came swimming in aioli. Apparently the restaurant staff is so ignorant about food that they don't realize that aioli is basically a high-end mayo? Duh! After two more requests, my date finally got his second beer. At this point we really couldn't wait to leave. We had to ask for the check twice. Of course it was wrong--they charged $10 for the $6 cheeseburger special. Because our server never came back to the table, after about 10 minutes I walked back to the register by the kitchen to ask that the bill be changed. I waited at least 5 minutes more as they couldn't figure out how to discount the cheeseburger, which was the special for the evening! (I wonder how many other people got hosed on their check as it seemed we were the first to get the discount.) Finally someone else came out with the bill and apologized, then asked about our experience. I was candid and told him that this was one of my worst restaurant visits, ever. He did comp us $6 towards the beer and gave us a tiny discount, but there is absolutely no way we will ever go back. And while we like upbeat music, it was heavy metal and extremely loud--not a place to go and unwind after work. Bad service, mediocre food, and high prices (they charge $1 for cheese on a $10 burger that doesn't include fries). Next time, we'll go to Blu Burger at Pinnacle Peak & Pima.
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