I am a pretty straightforward, no-frills customer. I have been to Exquisite Nails twice, even though they are a bit out of the way for me. The salon is clean, comfortable and quiet. I make appointments and go at mid-day, mid-week so I never have to wait. I bring my own polish.
They use a fresh sealed pack of tools for each customer, which I appreciate. I have natural nails and I get just the basic mani/pedi--which does include massage and scrub.
I deducted one star because quality of the paint job seems to vary a bit depending on who did my nails. The first technician did an impeccable job, and on my second visit, my tech seemed a bit less experienced but willing to fix the few little problems I noticed.