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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-02-05 00:00:00 (xsd:dateTime)
itemReviewed	Plumbing Kings
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	7 (xsd:int)
rev:text	Worst experience I have ever had with a plumber. We contacted Steven (the owner) at Plumbing Kings for a few projects at our house. He insisted on $130 service call fee, higher than any other plumber we contacted. We had just bought a new home and had a few different projects that needed to be done so we reluctantly went forward with the call. When Steven got to the property he wasted 2 hours of my time. Every time I would ask him for a general idea of cost he went into an exceedingly long explanation about everything he was going to do. It took me two hours just to get a ballpark idea for replacing shower faucets. I could not even get this until I paid him $130, which at that point I did out of desperation. I cannot imagine why anyone would want to go into such a complicated explanation unless they were trying to justify $130 for not really doing any work. I finally got him out of the house and he then sent me an outrageous quote by email for the things he said needed done. At this point I called 2 other plumbers to come out. Both came out for free and gave me an idea of what needed done within minutes. They also both gave me pricing much lower than what Steven had quoted. These were not small companies. Both of them have numerous employees and many positive reviews online. So it is not as if I am got a better price because I went with a company that cut corners. It is because I went with a company that was more professional. Once I decided to move forward with another company I sent Steven a message and let him know that I thought his fees were unfair and requested a refund for a portion of the fees. I was not able to find a plumber that charged more than $65 for a service call so I told him I was willing to pay that amount. I told him if he refunded me the remainder we could just go our separate ways and that I would not write a review about my experience. This is when it got really terrible. He sent me an email stating, "I'm in agreement to refund you your money back. Not because of any slanderous insinuations but because I offer a money back guarantee to any unsatisfied customer." This is absolutely untrue because I continued to email him and up until this point I have not received a check. He then insisted that I write an email stating that "any related friends or family will not post any negative remarks/reviews of any kind on any social media, radio, tv, regarding Plumbing Kings LLC" or he would not send me a check. So apparently now his money back guarantee comes with requirements for my friends and family! I tried to just ignore this and re-stated that I wanted my money back. When he did not send it after a month I sent him an email again. This time he stated that he was waiting for me to get back to him with my address and name. He had been to my house! And he had emailed me numerous times and stated my full name on the emails. In my opinion, based on my interactions with him, he is very unprofessional. Steven even threatened to sue me for writing "slanderous accusations". Trust me, I wish all of this was not true. I would have liked for him to have just done a good job and provided good customer service. There are plenty of other plumbers available that will give you reasonable quotes, get the work done quick and won't waste your time. Not recommended.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Kara

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