I guess everyone's experience is different so I can only base my rating on the experience I had... I was very pleased with the flavor of my food. I ordered the Kung pao chicken lunch with fried rice and the hot and sour soup. What surprised me was that the fried rice was a Pork fried rice and not just egg like most of the other places around here. The Kung pao chicken was also very flavorful. I would have to say that my service was good as well. I'm glad I decided to give this place a try after reading all the negative reviews so I could make my own decision.