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  • First of all, there are millions reasons you can give one (potentially no star) to a restaurant. This one star is given to their dishonest and disrespectful service. This review does not imply the food quality (personally I think the food serving amount is good and taste is decent to targeted "audience"). So, I decided to call Sterle's to order a pickup using my expired Groupon voucher (which holds the value I paid for as long as the restaurant is there). The lady answered the phone and promised the food will be ready within 25 minutes and confirmed the Groupon voucher was applicable to my order. Then, I arrived on time. The lady who answered my call changed her statement, saying the Groupon voucher is for dine in only. I replied, the voucher is expired, so the voucher simply holds the exact amount of money I paid; the benefits and restrictions of the deal shall no longer hold. The lady insisted we had to dine in to redeem my voucher, so we did. The story did not end here. We were served with the order we placed 25 minutes ago. My mom and i decided to share the one roasted chicken together due to earlier snacks. By the time we finish, the same lady brought us a new receipt with $1.5 of "Lunch Sharing" fee added to our receipt. I was very curious about the charge, so I went up and asked what's the addition fee about. The lady informed me it is added because my mom and I shared one persons meal... After demanding for a written policy which states this is a rule in the restaurant. The lady decided to take the extra charge off my receipt. Maybe you will not face this situation in this restaurant, but I know that i will not be back again.
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