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| - Cannot recommend this company. I called them based off of a recommendation from a family friend and my experience has not been good.
I called five days ago to set a service call because my AC will not cool lower than about 84° during the day. I was told they couldn't get anyone out there right away because they were so busy, which I understand, it's been unseasonably hot and I think a lot of AC units are causing problems at this time.
We set the appointment for Monday morning between 8:30 AM and 10 AM.
I started receiving phone calls around 6:45AM, I was unable to get to my phone, it turns out they were having a hard time finding my address.
Problem 1: they were going to show up an hour and a half early without letting me know. I wouldn't have even been home at that time because I was taking my daughter to her childcare.
Problem 2: when I called back, I was told that they incorrectly had listed my address as Phoenix (I am in Mesa) and that they didn't think anyone would be able to come out until later this afternoon. (Mind you, it's STILL way before my appointment was supposed to be).
Problem 3: I explained that I would need a more accurate timeframe for their technician to be here, because I was going to have to rearrange my work schedule to come back home. Considering that they were going to show up an hour and a half early to my initial appointment, I was concerned that again they will try to show up early and I wouldn't be home in time to let them in. I was given no such security, only that it would be around 3pm.
Problem 4: it was suggested that I call another company if I needed to ensure that somebody could be here today.
Wow. So I waited five days for this? Five. Days.
I guess I'll be calling around trying to beg another company to come to my home for a same day appointment, which means that I will probably pay a higher rate for a service call, because this particular company could not accommodate me.
Again. Cannot recommend.
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