If I could give no stars I would. We booked months in advance for the memorial day tour on Sat night for 14people.
We confirmed as we were told and get the ultra lounge that stated on their voicemail. After waiting 40 minutes we find out that they moved locations and didn't text us. We called their contact information many times and it went strait to voicemail. They didn't even bother to update the Voicemail.
We lost out on the first 1.2 hour at the ultra lounge. Come to find out the hostess failed to capture the phone number correctly from the numerous emails we sent. We were ushered to the Bank where we stood in line for TWO hours! customer service was non existent. They couldn't even tell us if we were going to get it. The bouncer shared some interesting news, that this company is notorious for mess ups. At this point there are about 80 people in line and all are livid. A couple of people "hostess" showed up and they all shared the same nonchalant attitude- locations are subject to change.
They then decided to heard us to Hyde (another ultra lounge) its now been 2 + hours and we have yet to get in the club or get minimal customer services. It was truly a sad evening as they expected us to stay at the "ultra lounge" until 1250 am. By the time people boarded the bus at 1250 I think there was only about 17 people left! How's that for service- everyone left unhappy and mistreated.
We made numerous call to the venue after the fact and they don't return calls.
My advice - stay away from this provider. If you want to do a tour book a more expensive reputable one! In the end they didn't live up to the services they stated they would provide on their website.