| rev:text
| - This is my third chance for this location.
First visit was very disappointing, (1 star) so we waited a couple of months to give them another chance, the food was better but the service was still amiss (2.5 Stars). This time we seemed to have the same type of disappointment we used to get at the Pineville Location that closed down over a year ago.
For starters, we were seated toward the back of the restaurant, away from the the main dining area. This is usually where the worst service occurs because it is out of the line of sight of the servers. It took approx three minutes prior to a server approaching our table, and taking our drink order. Since we were under a fan (circulating on high) we requested that the fan be turned off. The staff quickly obliged, however they turned off the entire fans throughout the whole restaurant. I am not sure that this bothered me, however it may have effected others as we were the only ones in our section.
I requested a house salad, no tomatoes, no eggs, no onions, with EXTRA cheese, no dressing, and my wife had the same setup with Ranch dressing. When we received our salads, neither salad had ANY cheese at all. This was quickly addressed with the server, and she brought out two small cups of cheese (which we were charged $1.00).
We looked at each other with what could be next, as we already started to have a bad experience. We proceeded to enjoy the salad, as it was fresh, and the plates were cold.
Now the steaks come out. I ordered a 10oz Ribeye (medium), with fries, and my wife had the 6oz sirloin (medium )with a baked potato. My steak was cooked perfectly, the fries were hot and well seasoned. I was quite happy. My wife, on the other hand now that is a different story. Her steak appeared to be cooked perfectly, however it was well done, with no pink in the middle. We quickly addressed this to our server and she asked if we would like another steak. She promptly stated that we jut wanted to end this dining experience, as how hard can it be to cook a steak, if all you serve is steak. A manager (Gary) promptly came over, we expressed our experience, and our previous disappointments at this location and he was generous enough to comp her meal. The steak while overdone to her taste (not as ordered and as we like) was shown to the manager in front of the server and both agreed that this was not acceptable. The explanation we received is that they had a new cook in the last week or so, and they were trying to improve the consistency to this location.
I am all about second chances, but this location fails to be consistent, except in its ability to be inconsistent.
Our server was very friendly, and after we were initially greeted by her, she did everything that she could possibly do. The food being overcooked was not her fault. In both cases, food runners brought the food out, and therefore she was unable to notice any problems that she may have been able to correct.
I may be back to this location, but it will be months down the line. This place is a hit and miss for us, but I must say that the management did step up, admit an error, and comped the meal which was not satisfactory.
NCFoodGuy
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