I am just frustrated and had to write a review. My husband and his friends went to life time fitness and he tried it out for a month because he was told he can join for just a month. This was important to us because PHX is not our permanent home. He did not know that he would have to go and cancel and thought that he would get a bill in the mail before another month membership. We checked our billing statement and saw our card was charged, therefore he went and asked to cancel and spoke to the manger stating that he only wanted to try the membership for the month of April. He cancelled and was told I would get a refund for the month of May. We not only didn't get out refund we were charged for June. Now we have to go back to the fitness center and or call and go through the process that should have been already completed.
Went to the fitness center to ask about what happened. They told us that there was a computer shutdown or something that happened the day my husband came in to cancel. Hopefully we don't get charged again.
As for the refund; we didn't have anything on paper and it was just what the manager had said to us. We got a prorated amount returned. The guy helping us was nice too.
The lesson is. Always get everything promised on paper and when you only want to try something for a month have a notice when you walk in the first day.