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  • Terrrrrrrrible service. Ordered tri tip and was served roast beef with gravy. Ordered rosemary potatoes... was served mashed potatoes with more gravy. Later, they brought three red potatoes to replace. 1/4 inch piece of rosemary on a single Potato Second meal is to be country steak (supposed to be a Harris ranch New York strip). It was a mealy piece of tough crumbly stuff. No look, taste or smell of steak, much less Harris ranch. Served me red potatoes when I ordered mashed potatoes and gravy. Waitress still doesn't comprehend the issue. So... hubby declines a replacement and asks for cherry pie. Wait and wait, and waited some More. No pie. We are leaving. At each outreach we asked for a manager.. the male that was present slipped away, repeatedly. Found out this was the manager with blatantly avoidant behavior. During the hour we were there... they never sent out the final replacement dish after bringing a succession of we didn't order that. Huge ~FAIL~ by the manager... shirking his duties, running off and leaving a very kind hostess to try to get our waitress to exit the kitchen. Meanwhile the waitress stayed in the kitchen... oblivious. The Boyd Group needs to get a manager that is a LEADER and takes RESPONSIBILITY... and helps get the kitchen back on track when they cannot prepare the food as described. This is NOT a real Du Par's... the Boyd Group is operating it and not maintains the standards. The family needs to re-think this. After reading reviews... it is easy to see that this poor performance is the standard.
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