I had looked forward to visiting the Inglot store during my next visit to Las Vegas. I told my girl friends about the system and they were excited also. We took a cab from our hotel specifically to go the mall for this store. Well I can't say the customer service was bad, because the young lady in the store around noon on 6/25/14 did not give any. She basically gave me a tray and told me to pick some colors. No help with coordinating a palette of colors . I finally walked out . I will continue to order online or wait until my next trip to Chicago.