After a LONG day of delays and cancellations, the last minute reservation at this hotel was a life saver. The room was clean, the beds were comfortable and the service was spot on.
We called from the airport to request a pick up, and we were scooped up in 10 minutes. Off to the hotel we went with a shuttle drive who was funny and kind and truly understood how exhausted and cranky we were.
The employee at the front desk (I neglected to get his name) was also kind and QUICK in checking us in. I am Platinum at Marriott and was offered my check in gift (points or market item) and chose the points. He made sure we also had bottles of water, knowing we had a horrible day. He made sure to ask to schedule a wake up call AND to make sure we had a shuttle ride back to the airport the next morning (we only had 5 hours to "nap" at the property). He also made sure to invite us down a few minutes early for breakfast.
Next morning, breakfast was hot and we had the same fantastic experience with the front desk (same employee) and shuttle drive (also the same). A quick trip back to the airport gave us a little pep in our step for the rest of our day!
Thank you for coming to our rescue! You will be my first choice my next trip where I need a hotel near the airport in Charlotte!