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  • DO NOT WASTE YOUR TIME OR YOUR MONEY WITH THIS PLACE!!!! I would never in a million years use this company - and the only reason that I did was because my warranty through LG made me have to use them. Silvia the office technician is as rude as they come. When I asked to speak with her supervisor to voice my dissatisfaction, I was promptly told that she is the 'end all be all' of who I can talk to. I asked who she reported to and she told me she reported to the owner and he doesn't come into the office and she runs the show. Well a completely unprofessional clown show is more along the lines of what is being run there. Today was the the second scheduled visit that I had in order to fix my dryer after the replacement part came in. My appointment window was from 8-11 am, and I took off a morning of work to be there. At 11:20 when I called them to find out where the technician was I was told that they had come at 10:50 am and no one answered - which is a ton of CRAP. I asked why no one had called when they were on their way or when they were there "allegedly" ringing the doorbell. Snarky Sylvia replied that her technician sent her a message saying that they had been there. My question was 'so you're telling me, it's your company's best practice to have a technician send you a text message that they came and nobody answered the door, rather than just calling my phone to make sure I'm home?' That's the most illogical thing I've heard all year. Sounds more like to me that the technician came late (or not at all) and did a little CYA by electing to text the office nobody was home rather than actually ringing the doorbell after the scheduled time or calling to say he was late. What made me write this post is to express just how unprofessional Sylvia is as a representative of the company. She has a nasty attitude, speaks disrespectfully to customers, and doesn't have even the slightest grasp of what customer service is all about. This company needs to be removed from the list of approved providers for reputable appliance companies. Because they lack the business acumen or customer savvy that one expects when they spend thousands of dollars on reputable brand appliances. DO NOT USE THIS PLACE.
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