Bad customer service by Eloisa at the counter. She was very rude. We were waiting there for 10 minutes until she finally acknowledged us and she was very sarcastic. It is bad enough that when we got there the older clerk at the counter couldn't locate my reservation made through vegas.com and basically told me that they only had one room available so I should grab it before it went. I was coerced into paying another $200 to get that last room. Thanks to the rep at vegas.com, I was refunded that amount by Red Roof Inn but it took them 3 days to credit back my credit card. I won't be back there ever again and I do not recommend it at all.