I find that your experience at most massage places depends on the therapist that you get. I have been going to this location for years. The front desk staff is very friendly and accommodating. Therapists have come and gone and I have tried quite a few. I prefer male therapists because they tend to do a better deep tissue massage. My favorite therapist by far is Thomas. The fact that he has been around for years is also nice for some consistency. He is very good about customizing your massage for what ails you that day and he really spends the time to make sure that you are going to feel better. I have kept my membership solely for Thomas.