*Bring your big boy/girl pants because they are going to lay it on heavy, without filter and regardless if you want to hear it.
*They will confuse opinion with fact and accost the customer accordingly. Tact isn't something this shop is fluent in.
*They have "Their recipe" and if your style/bike doesn't fall within those confines, you'll be told.
*DO NOT bring concerns to the owner's attention. According to the owner, not only was the employee in question, his best, but that I probably had something to learn from him. He followed this statement by telling me they do 2.5mil/annually so they have no qualms about "Firing customers." REALLY? That comment made me laugh. You can't fire someone who already quit.
Initially, I just wanted to ride and talk some bikes. It then morphed into wanting to get out of his store, followed by wanting to express concern to help a fellow entrpreneur's biz.
After contacting the owner, it has been solidified, I will never return and will continue to shred/do business elsewhere.