Nothing special. I went for lunch on a weekday and the place was only half full yet they seemed short-staffed because 1) no one was at the front, so I wanted awhile before someone came and seated us, 2) all the waiters/waitresses were scrambling around with stoic looks on their faces with apparently no time to be friendly, 3) it took awhile for a waiter to come to our table. There was no friendly greeting, just a curt acknowledgement of my order and off she went. I think we exchanged less than 5 words the entire time.
Service was definitely lacking, and the food was equally disappointing. I miss the southern hospitality and delicious food of the Flying Biscuit in Atlanta.. At this Charlotte location, one side of my pancake was completely tough like cardboard. I tried, but I could only finish half my plate. Other reviewers seem to have had different experiences. Maybe they were having an off-day?