This story goes like this. Needed to open a checking account, went to Chase branch 3880 Happy Valley, they were to busy, said I had to wait 3hrs or make a appointment. The rep was busy and he's the only one who can help. I don't mind waiting but 3hrs to open a account is crazy peeps. Chase what's up? Didn't know you need to schedule banking transactions. He wasn't rude but made me feel like I had not been part of civilization. So I left thinking wow business must be good at this branch. Went down the street to another Chase, waited a bit and received assistance from Amanda Moffitt. She was truly professional, knowledgable, but mostly kind. This rep knows customer service! I just might transition my other accounts. Give Amanda a nice bonus won't you. So Chase maybe it's time to retrain some of your staff and possibly add staff on Saturday's. I give Amanda 4 Stars!