Finally! I found a groomers that has it all! They were friendly over the phone, took my cat and 2 dogs in right away and all at once, offered to help unload all my animals out of the car, and all 3 of them look great! One of my dogs is a rescue and it was his first time getting groomed...he's a very nervous dog...but they had no problems making him look and smell wonderful. And for my other dog, I specifically requested his beard to look like a tugboat captain...they went above and beyond by looking up pictures and doing exactly as I asked. And our cat has zero knicks from being shaved, which rarely happens! Thanks to all the ladies there for all you do! We'll be back!