My fiance and I had never tried this place out, we were craving a burger so we ordered for pick up. After waiting an hour for the food one of the burgers had cheese on it when I specifically told them TWICE no cheese. I spoke to the manager I think his name was Mark? and he was very nonchalant about the whole thing. He didn't even act like it was a big deal; it was a big deal because we threw the burger away. I initially asked to get a credit for the burger they never offered by the way, but after hearing how unconcerned he was we will not be going back. He seemed annoyed with me more than anything. Rude.