Lights on, No manager home,
My first visit I was given a warm welcome by a gentleman with a trainee name tag.
He was confident and friendly. This made it easy to purchase a new desk chair.
He reviewed instructions for assembly. On a large display they also offered a service to assemble the desk chairs for $8.00 extra. I opted for the service.
Provide 2 phone numbers and I was promised the job to be complete the next day by noon. I confirmed and went to pick the chair the next day at 6 pm it was not touched.
I just finished a full day, frustrated I requested the purchased to be credited to my account. A surly female supervisor with frosted hair came to make the transaction.
Never an apology made. Just ,visa has been credited. I know mistakes can happen,
But attitude......scores 1 star in a recession.