The staff here are fantastic. There's no air of pretentiousness and they always make you feel welcome. They are extremely knowledgeable about their products and will answer any questions you may have. As for the products, they carry a range of brands, from Louis Vuitton, Chanel, Fendi, Gucci, etc, and even a couple Hermes bags. There is also a range in quality of products; some are in near-perfect condition, while others may show some day-to-day wear, but their pricing reflects that. I've now made a couple purchases from here and am happy with everything. I always leave a satisfied customer.