Unlike many other places, they GUARANTEE the work for the life of the tablet! Of course if you drop it... thats on you, but it is the fact that the touch and responsiveness is covered. How do I know? I found a speck... yeah am OCD like that under the glass and they were happy to get that little annoying thing out! They didn't make excuses or try to poo-poo it and they are fixing it right now! AVOID using SQUARE TRADE... guess what? They do NOT cover broken screens for used tablets anymore! They SUCK now! SO GLAD WIRELESS Doctor fixed my ipad air issue making it like new!!!!