I show up with an entorage of 7 adults and my 2 toddlers to this spot usually. Unfortunately, we have been turned down 3 times in person and even after calling in to reserve a spot. We always tip 20%. We always eat what has been ordered. Not once have we been disruptive.
The last time I brought my handicapped senior citizen mother and they told her that she couldn't even have a seat to wait to tell the rest of our party. She begged the older hostess lady as my mum can't stand the pain for too long and the waitress very rudely shoved her off with her forearm and said "No! No you cannot sit no where. No!".
Aside from that my brother had serious 7 disk spinal surgery done and needs to use a mobility scooter to get around. I believe this is the absolute reason why they keep turning us down. I'm not sure what the customs are wherever Sakana's owners are from, but as far as I can remember when someone is handicapped in 'Merica we usually abide with the
AMERICANS with DISABILITIES ACT: ADA Title III under PUBLIC ACCOMODATIONS.
Certain liberties must be taken when a disabled person requests for assistance in most any public or privately owned or leased facility. Shame on you Sakana.
Besides that the food has really become mediocre within the last few months. For your first time you might get a kick out of it. Surely after eating at much nicer and better sushi restaurants like Kaizen or NOBU, this isn't by far the best sushi to be had on the east side.