Went into this store yesterday to deal with a malfunctioning phone and return a defective Nest. Instead of replacing my phone out of their stock (even though I had bought their insurance) they said they would mail me one so I would have to go days without a phone. Because I couldn't do that I upgraded at a cost of over $300 for a new phone. Then they spent about 15 min working on returning this nest that fried my AC system and told me they would mail me a check and got all the info of where to mail it to. But as I was trying to leave they changed their minds and said I could only exchange it for some other product. So I said how about the new phone and they refused - it had to be for something else ( that I didn't want obviously). What a sorry excuse for customer service they are at this store, I'll buy all my future products from the Apple store or online from some other company!