I've had a couple of massages at this place, and as someone who gets two massages regularly a month, this place is very mediocre. The first massage I had was okay, the pressure wasn't deep enough even though I asked for more pressure, but the overall experience was fine. The therapist was professional and punctual. The second massage I had there was a waste of money and time. The therapist looked like she didn't want to be there and even though I arrived a few minutes early, she sat at the front desk answering calls for the first five minutes of my 60-min massage. I only got 45 minutes of my allotted time and she spent way too much time on myofascial release. I didn't feel any more relaxed than when I came in. I got the feeling she didn't care about her job or her clients.
The facilities are alright. It's a converted office building and it's very obvious that the rooms weren't renovated. The walls are thin, so you can hear everyone walking in the halls and talking. The windows are covered with dark brown drapes and there's random furniture in the rooms. However, the massage tables are okay and the rooms are kept nice and warm.
The receptionist is really nice and saved this place from getting a 1-star review. She's very personable and always greets you with a smile. She's quick at getting clients checked in and out.
Overall, pretty crappy. There a lot of massage places in Madison that are way better than this place.