I absolutely love Chick-fil-A and glad to see they have finally come to Vegas. Even though we are 2 weeks into the opening, the lines are outrageous both in the drive through and inside the store. I do have to admit that their proactive approach with order takers meeting you in the line is smart and it seems to expedite the process. I will say, there is an abundance of employees to accommodate the volume.
So here's my beef. One of the 4 people in our party is Vegetarian. I know....why would we be going to a chicken place???? So the question to the order taker was "Do you have vegetarian options.?" The answer was "we have lovely salads that can be prepared without the chicken." Perfect! The order taker placed the order accordingly. At the register I overheard a trainer tell another cashier that a salad was ordered without the chicken. Didn't think anything of it until we received the salad completely dressed as normal including the chicken. In addition, the requested salad dressing was wrong.
Busy or not....and they were busy...staff members should take consideration to special requests as it is important to the consumer. I believe the assumption on Chick-fil-a's part was the order taker input the order wrong, and then made the salad to spec. Missed opportunity! We did not have time to stay and rectify the problem however I did notify the staff member that delivered our food to us, and she apologized.