Very frightening place. The nurses in ICU are kind, professional and loving. The staff overall is gracious and empathetic. The problem with this,,, Mmmmm, people call it a hospital??-is the doctors.They don't give a shit about you, will not talk to you on the phone and they won't follow up with you, even if you are dying. If you are forced into the emergency waiting room- I highly suggest taking some Sativa Sour orange gummies about an hour in advance, and if that's not legal in your state (sorry, it is here) hide a flask and make sure it's full. Be prepared to sit in a room for hours. No attention and no apologies. Oh-- you can also get intravenous Ativan!! Great feature here- but you need to ask for it! :) Summerlin Hospital was superior.