I'll start off by saying I bought my car here because I usually get treated great and the service in the service area is always good.
I kind of felt like my salesman John Black didn't really listen to me. And what I wanted. They were not able to get me anywhere close to the payment I wanted and he seemed quite disinterested. I wish I different salesperson would have greeted me and thereby help me through my exciting brand new car purchase. That being said I I have had a great experience here the majority of the time I have come.
There was an issue I realized two weeks after I bought my car. It was brought to the attention of Joanna the customer service supervisor. And she was able to help me come to a resolution that kind of worked for both of us.
They were willing to help and resolve my concerns. That speaks highly about Earnhardt and their desire to help make things right.
And the popcorn machine makes us happy every time we come in.