2 stars reflects that this is not the absolute worst place I've ever been. It is definitely the worst I've seen in Ohio City, though.
I ordered a beer. You order by number like you're at McDonald's. Despite that, I received the obviously wrong beer (wrong color, wrong smell, etc.) and took it back. The girl running the register asked me if I was sure (loss of one point for customer service) and then told me that she didn't know much about beer so she would have to ask the bartender. Sure enough, it was wrong and the beer was replaced. Not a great start.
I ordered the Bar Mix thinking that it would be brought to the table ahead of the main course. Nope. Don't know what the point of bringing Chex Mix after 15 minutes is but that's how they roll.
I got the Thai Bowl. I'm OK with replacing noodles with rice as part of culinary experimentation but there was no flavor. The rice was soggy and there was no heat.
My wife got the tacos. 3 tacos with 3 wildly varying amounts of content. It was like Goldilocks.
My friend got the burger which came with a salad. The salad apparently doesn't come with any kind of dressing. The waitress seemed like it was a hassle to make that special exception.
I was told that the burger was good so I guess they got part of one meal right. Other than that, this wasn't just a simple case of a basic mistake or two. This was poor customer service, poor kitchen execution and poor bar execution. There was not one part of this experience that I think they nailed and could build upon.